Share of major companies using online customer service in Norway 2020, by feature

Published by
L. Yltävä,
Jul 26, 2023
This statistic shows the share of selected major companies using online customer service features in Norway in 2020, by type of feature. In that year, online customer profiles were a commonly utilized feature among the surveyed companies, 97 percent of the companies having them on their website. 63 percent of companies also used a real-time chat service. Call-back services were more seldom used by businesses in Norway.

Share of major companies using online customer service features in Norway in 2020, by type of feature

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Release date

March 2021

Region

Norway

Survey time period

June to October 2020

Special properties

75 prominent Norwegian companies from nine different industries*

Supplementary notes

* The source adds the following information:
"The following selection criteria have been used to identify the companies to include in the study:
• Significant turnover
• Decision-making mainly in Norway
• No more than one brand in the same in the same industry per company"

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