This statistic shows the share of selected major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature. In that year, FAQs were a commonly utilized feature among the surveyed companies, 83 percent of companies having them on their website. Roughly 50 percent of companies also allowed customers to give feedback online.
Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature
84 prominent Swedish companies from eleven different industries*
Supplementary notes
* The source adds the following information:
"The following selection criteria have been used to identify the companies to include in the study:
• Significant turnover
• Decision-making mainly in Sweden
• No more than one brand in the same in the same industry per company"
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BearingPoint. (October 31, 2019). Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/
BearingPoint. "Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature." Chart. October 31, 2019. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/
BearingPoint. (2019). Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/
BearingPoint. "Share of Major Companies Using Online Customer Service (E-crm) Features in Sweden in 2019, by Type of Feature." Statista, Statista Inc., 31 Oct 2019, https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/
BearingPoint, Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature Statista, https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/ (last visited December 30, 2024)
Share of major companies using online customer service (E-CRM) features in Sweden in 2019, by type of feature [Graph], BearingPoint, October 31, 2019. [Online]. Available: https://www.statista.com/statistics/715073/share-of-selected-major-companies-using-online-customer-service-features-in-sweden-by-feature/
