This statistic shows the share of selected major companies using online customer service features in Finland in 2019, by type of feature. In that year, 90 percent of surveyed companies offered customer loyalty programs, and 85 percent provided electronic customer profiles. Frequently asked questions (FAQ) was a feature with 82 percent of the companies, but only 29 percent offered it as an interactive version.
Share of selected major companies using online customer service features in Finland in 2019, by type of feature
66 B2B and B2C company brands from 16 different industries with significant turnover and decision-making bodies located in Finland
Supplementary notes
* FAQ = frequently asked questions.
The source adds the following information:
"Due to the fact that not every type of online activity is necessary for every business sector, the percentages only include companies for which the online activity in question is considered necessary."
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Magenta Advisory, & BearingPoint. (November 6, 2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, und BearingPoint. "Share of selected major companies using online customer service features in Finland in 2019, by type of feature." Chart. November 6, 2018. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, BearingPoint. (2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, and BearingPoint. "Share of Selected Major Companies Using Online Customer Service Features in Finland in 2019, by Type of Feature." Statista, Statista Inc., 6 Nov 2018, https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory & BearingPoint, Share of selected major companies using online customer service features in Finland in 2019, by type of feature Statista, https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/ (last visited December 21, 2024)
Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph], Magenta Advisory, & BearingPoint, November 6, 2018. [Online]. Available: https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
