This statistic shows how engaged energy consumers were with their supplier's contact in Great Britain (GB) in 2018. It shows that the 62 percent of consumers recall receiving an annual summary while 31 percent received a letter informing them their fixed term tariff was coming to an end.
Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months?
Characteristic
Bill or direct debit/repayment statement
Annual summary
Price increase notification letter
End of fixed term tariff notice
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Question originally stated as "Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months? You may have received these via post or email."
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Ofgem, & GfK. (October 11, 2018). Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/
Ofgem, und GfK. "Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months?." Chart. October 11, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/
Ofgem, GfK. (2018). Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/
Ofgem, and GfK. "Do You Recall Receiving Any of The following from Your Gas or Electricity Supplier in The Last 12 Months?." Statista, Statista Inc., 11 Oct 2018, https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/
Ofgem & GfK, Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months? Statista, https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/ (last visited July 22, 2024)
Do you recall receiving any of the following from your gas or electricity supplier in the last 12 months? [Graph], Ofgem, & GfK, October 11, 2018. [Online]. Available: https://www.statista.com/statistics/714141/energy-consumer-engagement-with-supplier-uk-gb/
