Method of switching energy suppliers in Great Britain 2019

Published by Statista Research Department, Jun 28, 2024
39 percent of the British respondents switched their electricity supplier through an online price comparison service, 21 percent by phoning the supplier and 16 percent through the suppliers website. The minority, at two percent switched their suppliers trough a salesperson in the street or a shopping mall.

How consumers switched their energy supplier in Great Britain in 2019

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Release date

February 2020

Region

United Kingdom (Great Britain)

Survey time period

2019

Number of respondents

1,291 respondents

Age group

15 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

* Base consists of consumers who switched in the last 12 months.

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