U.S. online review usage prior to new service provider selection 2017, by service

Published by
Ani Petrosyan,
Jan 9, 2024
The statistic presents information on the most common types of services that U.S. consumers read online reviews about before selecting a new service provider. During the April 2017 survey, 54 percent of responding online review users read online doctor or dentist reviews before visiting.

Which types of service providers have you read online reviews about before selecting the service provider?

CharacteristicShare of respondents
Consumer services (hair salon/spa, plumber, house cleaner, lawn service, etc) 62%
Medical (doctor, dentist, veterinarian,etc) 54%
Professional services (accountant, lawyer, etc) 41%
Utility (phone, TV, gas, electric, etc) 32%
Education/school 17%
Other 4%
Showing entries 1 to 6 (6 entries in total)
Created with Highcharts 7.2.2Share of respondents62%62%54%54%41%41%32%32%17%17%4%4%Consumer services (hair salon/spa, plumber, house cleaner, lawnservice, etc)Medical (doctor, dentist, veterinarian,etc)Professional services (accountant, lawyer, etc)Utility (phone, TV, gas, electric, etc)Education/schoolOther
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%

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Release date

June 2017

Region

United States

Survey time period

April 2017

Number of respondents

421 respondents

Age group

25 years and older

Special properties

read online reviews before selecting new service provider

Method of interview

Online survey

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