Reasons for returning online orders according to U.S. online shoppers 2017

Published by
Alexander Kunst,
Dec 20, 2019
This statistic shows various reasons for returning online purchased items according to online shoppers in the United States as of April 2017. During the survey period, 37 percent of respondents said that they had returned online purchased items as they did not like them.

In which cases do you return items you purchased online?

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Source

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Release date

May 2017

Region

United States

Survey time period

April 12 to 14, 2017

Number of respondents

1,052 respondents

Age group

18 years and older

Special properties

who shops online at least once per year

Method of interview

Online survey

Supplementary notes

Original Question - In which cases do you return items you purchased online?

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Statistics on " E-commerce returns in the United States "

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Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

Further related statistics

6

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