This statistic shows various reasons for cancelling online orders according to online shoppers in the United States as of April 2017. During the survey period, 40 percent of respondents said that they had cancelled online orders due to high shipping costs.
What were the reasons that made you/would make you cancel an order process?
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What were the reasons that made you/would make you cancel an order process?
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Statista Survey. (May 3, 2017). What were the reasons that made you/would make you cancel an order process? [Graph]. In Statista. Retrieved April 26, 2025, from https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/
Statista Survey. "What were the reasons that made you/would make you cancel an order process?." Chart. May 3, 2017. Statista. Accessed April 26, 2025. https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/
Statista Survey. (2017). What were the reasons that made you/would make you cancel an order process?. Statista. Statista Inc.. Accessed: April 26, 2025. https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/
Statista Survey. "What Were The Reasons That Made You/Would Make You Cancel An Order Process?." Statista, Statista Inc., 3 May 2017, https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/
Statista Survey, What were the reasons that made you/would make you cancel an order process? Statista, https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/ (last visited April 26, 2025)
What were the reasons that made you/would make you cancel an order process? [Graph], Statista Survey, May 3, 2017. [Online]. Available: https://www.statista.com/statistics/706565/reasons-for-cancelling-online-orders-in-the-us/
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