U.S. online shopper shipping provider dissatisfaction reasons 2017

Published by
Alexander Kunst,
Dec 20, 2019
This statistic provides information about various reasons for dissatisfaction with shipping service providers according to online shoppers the United States as of April 2017. During the survey period, 49 percent of respondents were not satisfied with the shipping services as their parcel got lost.

Most common reasons for dissatisfaction with online order shipping providers according to online shoppers in the United States as of April 2017

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Source

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Release date

May 2017

Region

United States

Survey time period

April 12 to 14, 2017

Number of respondents

420 respondents

Age group

18 years and older

Special properties

who have had problems with a shipping provider

Method of interview

Online survey

Supplementary notes

Original Question - Why were you dissatisfied?
This question was asked particularly to those who had bad experiences with shipping providers.

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