Ranking of supermarket in-store experience United Kingdom (UK) 2020

Published by
Emma Bedford,
Sep 28, 2022
This statistic shows a ranking of supermarkets by the satisfaction of customers with the in-store experience in the United Kingdom (UK) in 2020. Waitrose has the highest ranking with 76 percent of respondents indicating a positive experience, followed by Marks and Spencer's with 73 percent.

Satisfaction with supermarket in-store experiences in the United Kingdom (UK) in 2020, by chain

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Source

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Release date

February 2020

Region

United Kingdom

Survey time period

2020

Number of respondents

14,000 respondents

Special properties

Which? members.*

Supplementary notes

Ratings were based on customer ratings of "store appearance, product range, queues, staff availability and helpfulness, quality of own-label products, availability of recyclable packaging and value for money."
* According to the source, Which? is a consumer group.

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