This statistic shows the outcome to a survey done in the Netherlands in 2016 during which respondents were asked the following question: ''When is a customer allowed to return a product in your physical store?'' As of October 2016, roughly 95 percent of the respondents indicated they allow the customer to return if they meet the conditions.
When is a customer allowed to return a product in your physical store?**
* 40% physical shops and webshops, 59% physical shops, 1% webshop/social media only.
** The question was originally phrased in Dutch by the source as follows: "Wanneer mag een klant een artikel gekocht in uw fysieke winkel bij u retourneren (voor ruil, tegoedbon en/of geld terug etc.)? (we bedoelen niet online aankopen waarvoor wettelijk 14 dagen retourmogelijkheid geldt)''. (English: ''When is a customer allowed to return a product in your physical store? By means of a voucher or return of cash? We do not mean online purchases with a 14 days return condition'').
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INretail. (October 1, 2016). When is a customer allowed to return a product in your physical store?** [Graph]. In Statista. Retrieved December 03, 2024, from https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/
INretail. "When is a customer allowed to return a product in your physical store?**." Chart. October 1, 2016. Statista. Accessed December 03, 2024. https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/
INretail. (2016). When is a customer allowed to return a product in your physical store?**. Statista. Statista Inc.. Accessed: December 03, 2024. https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/
INretail. "When Is a Customer Allowed to Return a Product in Your Physical Store?**." Statista, Statista Inc., 1 Oct 2016, https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/
INretail, When is a customer allowed to return a product in your physical store?** Statista, https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/ (last visited December 03, 2024)
When is a customer allowed to return a product in your physical store?** [Graph], INretail, October 1, 2016. [Online]. Available: https://www.statista.com/statistics/697786/return-policy-of-retailers-in-the-netherlands/
