Public satisfaction with A&E services 2000-2023

In 2023, among different services from the NHS in England, the largest shares of individuals reporting being very or quite satisfied were for outpatient and inpatient services, accounting for 44 percent and 35 percent of respondents, respectively. This statistic presents how satisfied individuals are with inpatient, outpatient, and A&E services in the United Kingdom (UK) from 2000 to 2023.

Share of public satisfaction with inpatient, outpatient and A&E services in the United Kingdom (UK) from 2000 to 2023

Characteristic	Outpatients	Inpatients	A&E	NHS overall
2000	58%	58%	52%	42%
2001	50%	51%	43%	38%
2002	52%	51%	43%	40%
2003	54%	52%	45%	44%
2004	54%	48%	46%	43%
2005	61%	50%	51%	48%
2006	57%	46%	46%	49%
2007	60%	49%	51%	51%
2008	61%	51%	53%	58%
2009	67%	59%	59%	64%
2010	67%	59%	61%	70%
2011	61%	55%	54%	58%
2012	64%	52%	59%	60%
2013	67%	58%	53%	60%
2014	69%	59%	58%	65%
2015	66%	58%	53%	60%
2016	68%	60%	54%	63%
2017	65%	55%	52%	56%
2018	70%	63%	53%	53%
2019	71%	64%	54%	60%
2021	49%	41%	39%	36%
2022	45%	35%	30%	29%
2023	44%	35%	31%	24%

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Release date

March 2024

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Region

Europe, United Kingdom

Survey time period

2000 to 2023

Number of respondents

1,206 respondents

Method of interview

Online survey

Supplementary notes

Change in methodology after 2019. No data available for 2020.

Respondents were asked the following question:

‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays. Local doctors or GPs; National Health Service dentists; being in hospital as an inpatient; attending hospital as an outpatient; accident and emergency departments?’

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