Public satisfaction with GP and social care services 2000-2023

In England, the share of individuals satisfied with the NHS peaked at 70 percent in 2010. Following that, the satisfaction share steadily dropped, reaching 24 percent in 2023. This statistic presents how satisfied individuals are with GP, dentistry and social care services in the United Kingdom (UK) from 2000 to 2023.

Share of public satisfaction with GP, dentistry and social care services in the United Kingdom (UK) from 2000 to 2023

Characteristic	GPs	Dentists	Social care*	NHS overall
2000	76%	62%	-	42%
2001	71%	53%	-	38%
2002	72%	54%	-	40%
2003	72%	52%	-	44%
2004	72%	42%	-	43%
2005	74%	45%	39%	48%
2006	76%	42%	-	49%
2007	76%	42%	43%	51%
2008	77%	42%	-	58%
2009	80%	48%	-	64%
2010	77%	50%	-	70%
2011	73%	56%	-	58%
2012	74%	56%	30%	60%
2013	74%	57%	29%	60%
2014	71%	54%	31%	65%
2015	69%	54%	26%	60%
2016	72%	61%	26%	63%
2017	65%	57%	23%	57%
2018	63%	58%	26%	53%
2019	68%	60%	29%	60%
2021	38%	33%	15%	36%
2022	35%	27%	14%	29%
2023	34%	24%	13%	24%

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Release date

March 2024

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Region

Europe, United Kingdom

Survey time period

2000 to 2023

Number of respondents

1,206 respondents

Method of interview

Online survey

Supplementary notes

* The social care satisfaction question was not asked in the years 2000-2004, 2006 and 2008-2011. No data available for 2020.

Respondents were asked the following questions:

‘From your own experience, or from what you have heard, please say how satisfied or dissatisfied you are with the way in which each of these parts of the National Health Service runs nowadays. Local doctors or GPs; National Health Service dentists; being in hospital as an inpatient; attending hospital as an outpatient; accident and emergency departments?’
‘From your own experience, or from what you have heard, how satisfied or dissatisfied are you with social care for people who cannot look after themselves because of illness, disability or old age?’

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