This statistics displays the customer satisfaction of Finnair in 2016, looking at the overall flight experience. In all four travel classes 15 % or more of the surveyed customers were very satisfied (10) with their flight as a whole.
Customer satisfaction* with the overall flight experience of Finnair in 2016
* Additional information from the source: "Finnair’s customer satisfaction
survey covers all scheduled traffic destinations
operated by Finnair and Norra. The survey is conducted
using e-mail questionnaires based on partial random
sampling, performed 1–7 days following the flight."
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Statista. (April 3, 2017). Customer satisfaction* with the overall flight experience of Finnair in 2016 [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/
Statista. "Customer satisfaction* with the overall flight experience of Finnair in 2016." Chart. April 3, 2017. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/
Statista. (2017). Customer satisfaction* with the overall flight experience of Finnair in 2016. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/
Statista. "Customer Satisfaction* with The Overall Flight Experience of Finnair in 2016." Statista, Statista Inc., 3 Apr 2017, https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/
Statista, Customer satisfaction* with the overall flight experience of Finnair in 2016 Statista, https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/ (last visited December 18, 2024)
Customer satisfaction* with the overall flight experience of Finnair in 2016 [Graph], Statista, April 3, 2017. [Online]. Available: https://www.statista.com/statistics/694376/customer-satisfaction-of-finnair/
