This statistic shows the defection rate of price-sensitive property and casualty customers as opposed to normal customers worldwide in 2016, by country. In the United States, price-sensitive P&C customers were 2.6 times more likely to churn compared with other auto insurance customers.
Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country
Characteristic
Likelihood of price-sensitive customers defection rate as compared to normal customers
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from 19 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
*Relative to other auto insurance customers in the past 12 months.
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Bain & Company. (September 14, 2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country." Chart. September 14, 2016. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. (2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection Rate of Price-sensitive Property and Casualty in Comparison to Normal Customers Worldwide in 2016*, by Country." Statista, Statista Inc., 14 Sep 2016, https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company, Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country Statista, https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/ (last visited July 22, 2024)
Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph], Bain & Company, September 14, 2016. [Online]. Available: https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
