This statistic shows the defection rate of price-sensitive property and casualty customers as opposed to normal customers worldwide in 2016, by country. In the United States, price-sensitive P&C customers were 2.6 times more likely to churn compared with other auto insurance customers.
Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country
Characteristic
Likelihood of price-sensitive customers defection rate as compared to normal customers
from 19 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
*Relative to other auto insurance customers in the past 12 months.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Bain & Company. (September 14, 2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country." Chart. September 14, 2016. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. (2016). Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company. "Defection Rate of Price-sensitive Property and Casualty in Comparison to Normal Customers Worldwide in 2016*, by Country." Statista, Statista Inc., 14 Sep 2016, https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
Bain & Company, Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country Statista, https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/ (last visited December 30, 2024)
Defection rate of price-sensitive property and casualty in comparison to normal customers worldwide in 2016*, by country [Graph], Bain & Company, September 14, 2016. [Online]. Available: https://www.statista.com/statistics/692501/churn-rate-of-price-sensitive-vs-normal-pandc-customers-by-country/
