This statistic shows the Net Promoter Score for insurance customers in selected countries worldwide in 2017, by insurance branch. In China, the NPS for insurance customers who had been in contact with their insurance company in the past year was 59 percent point higher than those who had not.
Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017
from 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Italy, Japan, Malaysia, Mexico, the Netherlands, Poland, Singapore, South Korea, Spain, Switzerland, the UK and the US
Method of interview
Panel survey
Supplementary notes
*These figures show the percentage point difference between customers who had an interaction with their insurance company in the past 12 months and those who did not.
Net Promoter Score is a method to gauge customer loyalty used by Bain & Company.
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Bain & Company. (September 14, 2017). Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/
Bain & Company. "Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017." Chart. September 14, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/
Bain & Company. (2017). Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/
Bain & Company. "Net Promoter Score (Nps) Difference for Active and Inactive* Insurance Customers in Selected Countries Worldwide in 2017." Statista, Statista Inc., 14 Sep 2017, https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/
Bain & Company, Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017 Statista, https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/ (last visited December 22, 2024)
Net Promoter Score (NPS) difference for active and inactive* insurance customers in selected countries worldwide in 2017 [Graph], Bain & Company, September 14, 2017. [Online]. Available: https://www.statista.com/statistics/692074/nps-for-insurance-customers-in-selected-countries-by-branch/
