Opinion on future of online customer support by robots in the Netherlands 2016

Published by
Stacy Jo Dixon,
Apr 28, 2022
This statistic illustrates the outcome of the survey statement: "To what extent do you agree with the following: in 5 years robots will be able to respond better than people". During the surveyed period in 2016, 20 percent of the responding organizations indicated they totally disagree that online customer support robots will be able to answer better to customers than people will be.

To what extent do you agree with the following: in 5 years robots will be able to respond better than people*

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Sources

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Release date

January 2017

Region

Netherlands

Survey time period

November 1, 2016 to November 18, 2016

Number of respondents

97 respondents

Special properties

Dutch organizations; B2C, B2B, for profit and non-profit organizations

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source in Dutch as follows: "Robots kunnen over 5 jaar beter antwoorden dan mensen".

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