This statistic illustrates the outcome of the survey statement: "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be automatically handled". During the surveyed period in 2016, roughly eight percent of the responding organizations indicated they totally disagree that more than half of the digital customer contact will be handled automatically in three years.
To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*
Dutch organizations; B2C, B2B, for profit and non-profit organizations
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source in Dutch as follows: "Over 3 jaar wordt meer dan 50% van het digitaal klantcontact geautomatiseerd afgehandeld".
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Marketingfacts.nl. (January 26, 2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*." Chart. January 26, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. (2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. "To What Extent Do You Agree with The Following: In 3 Years More than 50 Percent of The Digital Customer Contact Will Be Handled Automatically*." Statista, Statista Inc., 26 Jan 2017, https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl, To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* Statista, https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/ (last visited December 22, 2024)
To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph], Marketingfacts.nl, January 26, 2017. [Online]. Available: https://www.statista.com/statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
