Response times web customer support in the Netherlands 2016, by maximum response time

Published by
Stacy Jo Dixon,
Apr 28, 2022
This statistic illustrates the outcome of the survey question: "What are your guidelines on the response time for online customer support?". During the surveyed period in 2016, roughly 18 percent of the responding organizations indicated their guidelines is to respond within four hours.

What are your guidelines on the response time for online customer support?*

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Release date

January 2017

Region

Netherlands

Survey time period

November 1, 2016 to November 18, 2016

Number of respondents

97 respondents

Special properties

Dutch organizations; B2C, B2B, for profit and non-profit organizations

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source in Dutch as follows: "Wat zijn de richtlijnen voor reactietijd via webcare?"

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