Non-life insurance company customer satisfaction index in South Korea 2023

Published by L. Yoon, Nov 19, 2024

In 2023, the National Customer Satisfaction Index (NCSI) score of Samsung Fire & Marine Insurance reached 80 out of 100. Dongbu Insurance followed with 79 points.

National Customer Satisfaction Index (NCSI) of non-life insurance companies in South Korea in 2023

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Release date

November 2024

Region

South Korea

Survey time period

2023

Supplementary notes

According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."

The release date used here is the access date.

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