According to the National Customer Satisfaction Index (NCSI) 2023, the bookstore in South Korea with the highest customer satisfaction index was Kyobo Book Centre, which scored 78 out of 100 points. The other two bookstores indexed scored similarly high.
National Customer Satisfaction Index of bookstores in South Korea in 2023
among people who visited a book store more than three times over the past six months
Supplementary notes
Korea Productivity Center defines the National Consumer Satisfaction Index as an "index of satisfaction level evaluated by customers who have used the domestically and internationally produced products and services sold to final customers at home, measured and quantified based on modelling."
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The Chosun Ilbo. (November 6, 2023). National Customer Satisfaction Index of bookstores in South Korea in 2023 [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index of bookstores in South Korea in 2023." Chart. November 6, 2023. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/
The Chosun Ilbo. (2023). National Customer Satisfaction Index of bookstores in South Korea in 2023. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/
The Chosun Ilbo. "National Customer Satisfaction Index of Bookstores in South Korea in 2023." Statista, Statista Inc., 6 Nov 2023, https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/
The Chosun Ilbo, National Customer Satisfaction Index of bookstores in South Korea in 2023 Statista, https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/ (last visited November 05, 2024)
National Customer Satisfaction Index of bookstores in South Korea in 2023 [Graph], The Chosun Ilbo, November 6, 2023. [Online]. Available: https://www.statista.com/statistics/670408/south-korea-bookstore-customer-satisfaction-index/
