In 2022, Samsung Life Insurance's National Customer Satisfaction Index (NCSI) score in South Korea reached 80 out of 100. Hanwha Life Insurance and Kyobo Life Insurance followed with 79 points each.
National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022
According to the source the National Consumer Satisfaction Index (NCSI) refers to "a measure of customer satisfaction [...] to prove the quality competitiveness of companies, industries, and the nation and to improve the quality of life of the people [...] NCSI measurement units are products and services offered by companies. It measures company satisfaction with all products and services that a company produces and sells, rather than satisfaction with a particular product or brand."
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KPC . (November 30, 2023). National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022 [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022." Chart. November 30, 2023. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/
KPC . (2023). National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/
KPC . "National Customer Satisfaction Index (Ncsi) of Life Insurance Companies in South Korea in 2022." Statista, Statista Inc., 30 Nov 2023, https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/
KPC , National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022 Statista, https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/ (last visited November 05, 2024)
National Customer Satisfaction Index (NCSI) of life insurance companies in South Korea in 2022 [Graph], KPC , November 30, 2023. [Online]. Available: https://www.statista.com/statistics/670166/south-korea-life-insurance-customer-satisfaction-index/