IT functions outsourced worldwide 2017

Published by Statista Research Department, Nov 28, 2025
The statistic reveals the IT functions most commonly outsourced by IT leaders worldwide, as of 2017. In 2017, software application development was outsourced by 64 percent of respondents.

Outsourced or off-shored IT functions worldwide, as of 2017

CharacteristicShare of respondents
Software application development 64%
Software application maintenance 51%
Data centers 40%
IT infrastructure 32%
Service desk / help desk 32%
Networks 29%
Systems integration 29%
HR BPO 12%
IT department 12%
IT BPO 12%
KPO 6%
Showing entries 1 to 11 (11 entries in total)
Created with Highcharts 7.2.2Share of respondents64%64%51%51%40%40%32%32%32%32%29%29%29%29%12%12%12%12%12%12%6%6%Software application developmentSoftware application maintenanceData centersIT infrastructureService desk / help deskNetworksSystems integrationHR BPOIT departmentIT BPOKPO
0%5%10%15%20%25%30%35%40%45%50%55%60%65%70%75%

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Release date

May 2017

Region

Worldwide

Survey time period

December 19, 2016 to April 3, 2017

Number of respondents

4,498 respondents

Special properties

CIOs and technology leaders across 86 countires

Supplementary notes

The question was originally phrased by the source as follows: "What functions do you outsource or offshore?"

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Topics

IT outsourcing industryCloud computingInfrastructure as a Service (IaaS)Software as a Service (SaaS)IT services
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