This statistic presents the most commonly planned digital customer services offered and planned by retailers in North America as of December 2016. During the survey period, it was found that 11 percent of responding retailers had implemented electronic receipts with personalized suggestions and that this service was working well.
Digital customer services offered and planned by retailers in North America as of December 2016
Characteristic
Implemented and working well
Implemented but needs improvement
Implement within 12 months
Implement in 1-3 years
No plans to implement
Virtual inventory - ability for store to sell items without carrying the inventory in the store
25%
21%
16%
18%
20%
Electronic receipt with personalized suggestions
11%
23%
16%
32%
18%
Personalized promotions based on real-time location, weather or other analytics
5%
9%
27%
34%
25%
Transaction suspension - customer begins transaction in store and then completes transaction at home
5%
7%
11%
27%
50%
Persona-based user interface for POS
5%
7%
5%
25%
58%
Scan and deliver - customer purchases item by scanning barcode with actual item delivered to their home
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Boston Retail Partners. (January 15, 2017). Digital customer services offered and planned by retailers in North America as of December 2016 [Graph]. In Statista. Retrieved December 30, 2024, from https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/
Boston Retail Partners. "Digital customer services offered and planned by retailers in North America as of December 2016." Chart. January 15, 2017. Statista. Accessed December 30, 2024. https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/
Boston Retail Partners. (2017). Digital customer services offered and planned by retailers in North America as of December 2016. Statista. Statista Inc.. Accessed: December 30, 2024. https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/
Boston Retail Partners. "Digital Customer Services Offered and Planned by Retailers in North America as of December 2016." Statista, Statista Inc., 15 Jan 2017, https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/
Boston Retail Partners, Digital customer services offered and planned by retailers in North America as of December 2016 Statista, https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/ (last visited December 30, 2024)
Digital customer services offered and planned by retailers in North America as of December 2016 [Graph], Boston Retail Partners, January 15, 2017. [Online]. Available: https://www.statista.com/statistics/662957/north-america-digital-customer-service-offerings/
