Shippers' satisfaction of 3PL IT services 2002-2021

Published by
Martin Placek,
Dec 10, 2024
This statistic shows the results of a global survey among logistics and supply chain executives about how satisfied they were with the IT capabilities 3PLs provide from 2002 to 2021. In 2021, some 58 percent of the respondents were satisfied with 3PLs' IT capabilities, up from 54 percent in the previous year.

Percentage of shippers satisfied with 3PL IT capabilities from 2002 to 2021

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Sources

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Release date

September 2021

Region

Worldwide

Survey time period

2002 to 2021

Number of respondents

345 respondents

Special properties

shippers and 3PLs

Method of interview

Online survey

Supplementary notes

Data is based on the answers from shippers and 3PLs in North America (85 percent), Europe (six percent), South America (four percent), and Africa (two percent) .
The source did not specify the age of the respondents.

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