When it comes to banking activities such as transfer funds to another account, paying bills, or update account information, U.S. respondents prefer using digital banking channels such as online banking and mobile banking apps, more than branches. While only 17 percent preferred to use branches for transferring funds to another account or person, 46 percent preferred to do this via online banking, and 30 percent via mobile banking apps.
Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity
Characteristic
Branches
Contact centers
Online banking
Mobile banking apps
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Percentages do not add to 100 percent as respondents could choose more than one channel for a banking interaction. Respondents also had an option to choose none of the channels for individual transactions.
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Deloitte. (September 7, 2021). Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity [Graph]. In Statista. Retrieved July 27, 2024, from https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/
Deloitte. "Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity ." Chart. September 7, 2021. Statista. Accessed July 27, 2024. https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/
Deloitte. (2021). Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity . Statista. Statista Inc.. Accessed: July 27, 2024. https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/
Deloitte. "Preferred Usage of Mobile Banking Vs. Other Banking Channels in The United States in 2021, by Type of Activity ." Statista, Statista Inc., 7 Sep 2021, https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/
Deloitte, Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity Statista, https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/ (last visited July 27, 2024)
Preferred usage of mobile banking vs. other banking channels in the United States in 2021, by type of activity [Graph], Deloitte, September 7, 2021. [Online]. Available: https://www.statista.com/statistics/660423/preferred-usage-of-mobile-banking-usa/
