During a 2022 survey carried out among consumers from the United States, a quarter of respondents stated they were happy or very happy to communicate with an AI chatbot when contacting a business. However, 43 percent said they were not happy or not happy at all to do so.
Consumer satisfaction with chatbot customer service in the United States as of June 2022
Original question: "How happy are you to communicate with an AI chatbot when contacting a business?" The source does not provide information on the type of survey used or on the exact age of the responding consumers.
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Latana. (September 27, 2022). Consumer satisfaction with chatbot customer service in the United States as of June 2022 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Latana. "Consumer satisfaction with chatbot customer service in the United States as of June 2022." Chart. September 27, 2022. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Latana. (2022). Consumer satisfaction with chatbot customer service in the United States as of June 2022. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Latana. "Consumer Satisfaction with Chatbot Customer Service in The United States as of June 2022." Statista, Statista Inc., 27 Sep 2022, https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
Latana, Consumer satisfaction with chatbot customer service in the United States as of June 2022 Statista, https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/ (last visited December 31, 2024)
Consumer satisfaction with chatbot customer service in the United States as of June 2022 [Graph], Latana, September 27, 2022. [Online]. Available: https://www.statista.com/statistics/657148/united-states-consumer-satisfaction-with-chatbot-service/
