The EE mobile users' overall satisfaction with provider's customer service in the United Kingdom (UK) has remained relatively stable from 2018 to 2021. In 2021, 91 percent of respondents expressed some level of satisfaction with the service, and more respondents said they were very satisfied in 2021 than the previous year.
EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021
All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from EE
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
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Ofcom. (May 18, 2022). EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/
Ofcom. "EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021." Chart. May 18, 2022. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/
Ofcom. (2022). EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/
Ofcom. "Ee Mobile Users' Overall Customer Satisfaction Levels in The United Kingdom (Uk) from 2018 to 2021." Statista, Statista Inc., 18 May 2022, https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/
Ofcom, EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 Statista, https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/ (last visited December 23, 2024)
EE mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph], Ofcom, May 18, 2022. [Online]. Available: https://www.statista.com/statistics/656958/ee-mobile-users-customer-service-satisfaction-uk/
