This statistic displays the top general issues for mobile phone reported by users in the United Kingdom (UK) in 2017. The second most common general issue coming from 36 percent of users was that the service was not consistently available.
Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
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Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
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All who complained about mobile phone service in the past 6 months - Service issue complaint
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Service issues"
*These complaints had a share of less than one percent and they were rounded to 0.
Citation formats
Petroc Taylor
Research expert covering global developments in the use of data
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Ofcom. (March 14, 2017). Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph]. In Statista. Retrieved April 24, 2025, from https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/
Ofcom. "Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017." Chart. March 14, 2017. Statista. Accessed April 24, 2025. https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/
Ofcom. (2017). Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017. Statista. Statista Inc.. Accessed: April 24, 2025. https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/
Ofcom. "Share of Most Common Service Issues Reported by Mobile Phone Network Users during Recent Contact with Providers in The United Kingdom (Uk) in 2017." Statista, Statista Inc., 14 Mar 2017, https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/
Ofcom, Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 Statista, https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/ (last visited April 24, 2025)
Share of most common service issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph], Ofcom, March 14, 2017. [Online]. Available: https://www.statista.com/statistics/649764/general-issues-mobile-network-users-experience-with-their-provider-in-the-uk/
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