This statistic displays the fault related issues for mobile phone networks reported by users in the United Kingdom (UK) in 2017. The most reported issues were switching issues ,as in problems trying to switch or problems porting your number, with a share of 44 percent.
Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
All who complained about mobile phone services in the past 6 months - Repair and Installation complaint
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Repairs and Installation"
*e.g. problems with trying to switch or problems porting your number.
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Ofcom. (March 14, 2017). Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. "Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017." Chart. March 14, 2017. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. (2017). Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. "Share of Most Common Repair and Installation Related Issues Reported by Mobile Phone Network Users during Recent Contact with Providers in The United Kingdom (Uk) in 2017." Statista, Statista Inc., 14 Mar 2017, https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom, Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 Statista, https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/ (last visited December 22, 2024)
Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph], Ofcom, March 14, 2017. [Online]. Available: https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
