This statistic displays the fault related issues for mobile phone networks reported by users in the United Kingdom (UK) in 2017. The most reported issues were switching issues ,as in problems trying to switch or problems porting your number, with a share of 44 percent.
Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017
All who complained about mobile phone services in the past 6 months - Repair and Installation complaint
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And more specifically, which of the following best describes what the complaint you contacted [Provider] was concerning? - Repairs and Installation"
*e.g. problems with trying to switch or problems porting your number.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (March 14, 2017). Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. "Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017." Chart. March 14, 2017. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. (2017). Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom. "Share of Most Common Repair and Installation Related Issues Reported by Mobile Phone Network Users during Recent Contact with Providers in The United Kingdom (Uk) in 2017." Statista, Statista Inc., 14 Mar 2017, https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
Ofcom, Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 Statista, https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/ (last visited November 21, 2024)
Share of most common repair and installation related issues reported by mobile phone network users during recent contact with providers in the United Kingdom (UK) in 2017 [Graph], Ofcom, March 14, 2017. [Online]. Available: https://www.statista.com/statistics/649755/fault-repair-issues-mobile-network-users-experience-with-their-provider-uk/
