This statistic shows the difficulties experienced with online shopping in Denmark in 2017. That year, 13 percent of respondents said that the product arrived later than expected. 12 percent experienced technical issues with the website, and seven percent found it difficult to find information on warranty or customer rights.
Difficulties experienced with online shopping in Denmark in 2017
Characteristic
Share of respondents
The product arrived later than stated
13%
Technical problems with the website when ordering or paying for order
12%
It was difficult to find information on warranties or other customer rights
7%
The product could not be sent to Denmark
5%
Delivery of wrong or damaged goods
5%
The final price was higher than stated
4%
It was hard to complain or the reply to the complaint was unsatisfactory
This question was phrased by the source as follows: "Har du oplevet nogle af følgende problemer, da du købte eller bestilte varer eller tjenester over internettet til private formål over de seneste 12 måneder?"
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Statistics Denmark. (April 19, 2018). Difficulties experienced with online shopping in Denmark in 2017 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/
Statistics Denmark. "Difficulties experienced with online shopping in Denmark in 2017." Chart. April 19, 2018. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/
Statistics Denmark. (2018). Difficulties experienced with online shopping in Denmark in 2017. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/
Statistics Denmark. "Difficulties Experienced with Online Shopping in Denmark in 2017." Statista, Statista Inc., 19 Apr 2018, https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/
Statistics Denmark, Difficulties experienced with online shopping in Denmark in 2017 Statista, https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/ (last visited November 21, 2024)
Difficulties experienced with online shopping in Denmark in 2017 [Graph], Statistics Denmark, April 19, 2018. [Online]. Available: https://www.statista.com/statistics/649619/difficulties-experienced-with-online-shopping-in-denmark/
