This statistic displays the likelihood of users using Sky broadband in the future based on their customer service in the United Kingdom (UK) from 2013 to 2015. In 2014, 28 percent of users reported they were a lot more likely to use Sky broadband in the future based on their customer service.
Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015
UK households who contacted their broadband provider
Method of interview
Online survey
Supplementary notes
The question was phrased as follows: ''Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?'' (prompted responses, single coded)
Percentage points exceeding or missing up to 100 percent are probably due to rounding.
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Ofcom. (January 29, 2016). Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph]. In Statista. Retrieved September 26, 2024, from https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015." Chart. January 29, 2016. Statista. Accessed September 26, 2024. https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/
Ofcom. (2016). Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015. Statista. Statista Inc.. Accessed: September 26, 2024. https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of The Future Use of Sky's Broadband Services Based on Their Customer Service in The United Kingdom (Uk) from 2013 to 2015." Statista, Statista Inc., 29 Jan 2016, https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/
Ofcom, Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 Statista, https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/ (last visited September 26, 2024)
Likelihood of the future use of Sky's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: https://www.statista.com/statistics/649571/future-use-of-sky-broadband-based-on-customer-service-in-the-uk/