This statistic displays the likelihood of users using BT broadband in the future based on their customer service in the United Kingdom (UK) from 2013 to 2015. In 2014, 17 percent of users reported they were a lot more likely to to use BT broadband in the future based on their customer service.
Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015
Characteristic
A lot more likely
A little more likely
Neither more nor less
A little/ a lot less likely
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UK households who contacted their broadband provider
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?''
Percentage points exceeding or missing up to 100 percent are probably due to rounding.
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Ofcom. (January 29, 2016). Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015." Chart. January 29, 2016. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. (2016). Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of The Future Use of Bt's Broadband Services Based on Their Customer Service in The United Kingdom (Uk) from 2013 to 2015." Statista, Statista Inc., 29 Jan 2016, https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom, Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 Statista, https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/ (last visited August 25, 2024)
Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/