This statistic displays the likelihood of users using BT broadband in the future based on their customer service in the United Kingdom (UK) from 2013 to 2015. In 2014, 17 percent of users reported they were a lot more likely to to use BT broadband in the future based on their customer service.
Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015
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Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015
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UK households who contacted their broadband provider
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?''
Percentage points exceeding or missing up to 100 percent are probably due to rounding.
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Ofcom. (January 29, 2016). Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph]. In Statista. Retrieved January 20, 2025, from https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015." Chart. January 29, 2016. Statista. Accessed January 20, 2025. https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. (2016). Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015. Statista. Statista Inc.. Accessed: January 20, 2025. https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom. "Likelihood of The Future Use of Bt's Broadband Services Based on Their Customer Service in The United Kingdom (Uk) from 2013 to 2015." Statista, Statista Inc., 29 Jan 2016, https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
Ofcom, Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 Statista, https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/ (last visited January 20, 2025)
Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: https://www.statista.com/statistics/649551/future-use-of-bt-broadband-based-on-customer-service-in-the-uk/
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