Future use of BT broadband based on customer service in the UK 2013-2015

Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015

CharacteristicA lot more likelyA little more likelyNeither more nor lessA little/ a lot less likely
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Statistic: Likelihood of the future use of BT's broadband services based on their customer service in the United Kingdom (UK) from 2013 to 2015
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Sources

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Release date

January 2016

Region

United Kingdom

Survey time period

October 2015

Number of respondents

400 respondents

Special properties

UK households who contacted their broadband provider

Method of interview

Online survey

Supplementary notes

* This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?''

Percentage points exceeding or missing up to 100 percent are probably due to rounding.

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