This statistic displays the proportion of Virgin Media broadband users whose service issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, 33 percent of Virgin Media broadband users reported their service issue was resolved in one contact.
Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018
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Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018
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all Virgin Media customers who complained about broadband services in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*695 is the number of respondents for the 2018 quality of customer service report only, and not 2013, 2014,2015, nor 2016.
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Ofcom. (April 30, 2019). Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 [Graph]. In Statista. Retrieved May 13, 2025, from https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. Statista. Accessed May 13, 2025. https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. (2019). Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018. Statista. Statista Inc.. Accessed: May 13, 2025. https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Virgin Media Customers Whose Broadband Issue Was Resolved during Their First Contact with Virgin Media in The United Kingdom (Uk) from 2013 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom, Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 Statista, https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/ (last visited May 13, 2025)
Share of Virgin Media customers whose broadband issue was resolved during their first contact with Virgin Media in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649543/share-of-virgin-media-customers-whose-broadband-issue-was-resolved-first-contact-uk/
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