This statistic displays the share of TalkTalk broadband users whose service issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, 26 percent of TalkTalk broadband users reported their service issue was resolved in one contact.
Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018
Characteristic
Share of respondents
2018
26%
2017
25%
2016
65%
2015
35%
2014
37%
2013
31%
0%10%20%30%40%50%60%70%80%
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all TalkTalk customers who complained about broadband services in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*563 is the number of respondents in the 2018 quality of customer service report only, and not 2013, 2014,2015, nor 2016.
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Ofcom. (April 30, 2019). Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 [Graph]. In Statista. Retrieved May 04, 2025, from https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. Statista. Accessed May 04, 2025. https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. (2019). Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018. Statista. Statista Inc.. Accessed: May 04, 2025. https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom. "Share of Talktalk Customers Whose Broadband Issue Was Resolved during Their First Contact with Talktalk in The United Kingdom (Uk) from 2013 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
Ofcom, Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 Statista, https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/ (last visited May 04, 2025)
Share of TalkTalk customers whose broadband issue was resolved during their first contact with TalkTalk in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649538/share-of-talktalk-customers-whose-broadband-issue-was-resolved-first-contact-uk/
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