This statistic displays the share of Sky broadband users whose service issue was completely resolved in one contact with their provider in the United Kingdom (UK) from 2013 to 2018. In 2018, 35 percent of Sky broadband users reported their service issue was resolved in one contact.
Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018
all Sky customers who complained about broadband service in the past 6 months whose issue was completely resolved
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "How many times have you been in contact with [provider] in relation to this particular complaint so far?''
*624 is the number of respondents in the 2018 quality of customer service report only, and not 2013, 2014, 2015 nor 2016.
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Ofcom. (April 30, 2019). Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018." Chart. April 30, 2019. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. (2019). Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom. "Share of Sky Customers Whose Broadband Issue Was Resolved during Their First Contact with Sky in The United Kingdom (Uk) from 2013 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
Ofcom, Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 Statista, https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/ (last visited November 03, 2024)
Share of Sky customers whose broadband issue was resolved during their first contact with Sky in the United Kingdom (UK) from 2013 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649531/share-of-sky-customers-whose-broadband-issue-was-resolved-on-first-contact-uk/
