This statistic displays the type of issue for mobile phone users during their most recent contact with their service providers in the United Kingdom (UK), broken down by provider. An overall 22 percent share of users had an issue with billing across the industry.
Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider
UK households who contacted their mobile phone network provider
Method of interview
Omnibus survey
Supplementary notes
This question was phrased by the source as follows: "Thinking of the most recent issue you had to contact [PROVIDER] about, which one of the following categories did the issue fall into? Was it to do with..... ?''
* varies for providers: 3/Three (n=72); EE (n=189); O2 (n=143); Virgin Media (n=47)
** Not included for 2015
The source adds the following information: "The number of interviews conducted on the omnibus study among 3/Three customers who made contact with their mobile provider was between 50 and 100 interviews and should therefore be treated with caution. The results for Virgin Mobile customers who made contact with their provider from the omnibus are not shown as they totalled under 50 interviews."
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Ofcom. (January 31, 2016). Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider." Chart. January 31, 2016. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. (2016). Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of Issue Mobile Phone Users Would Contact Their Provider for during Most Recent Contact in The United Kingdom (Uk) in 2015, Broken down by Provider." Statista, Statista Inc., 31 Jan 2016, https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
Ofcom, Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider Statista, https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/ (last visited November 05, 2024)
Type of issue mobile phone users would contact their provider for during most recent contact in the United Kingdom (UK) in 2015, broken down by provider [Graph], Ofcom, January 31, 2016. [Online]. Available: https://www.statista.com/statistics/649517/type-of-issues-mobile-phone-users-would-contact-their-provider-for-uk-by-provider/
