This statistic displays the type of issue for broadband users during their most recent contact with their service providers in the United Kingdom (UK) in 2018, broken down by provider. An overall 48 percent share of users had a complaint with regards to service issues across the industry.
Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider
all who complained about the broadband service in the past 6 months
Method of interview
Omnibus survey
Supplementary notes
This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into?''
*base varies: BT (604), EE (204), Plusnet (208), Sky (624), TalkTalk (563), Virgin Media (695)
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Ofcom. (April 30, 2019). Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider." Chart. April 30, 2019. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. (2019). Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/
Ofcom. "Type of Issue Broadband Users Would Contact Their Provider for during Most Recent Contact in The United Kingdom (Uk) in 2018, Broken down by Provider." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/
Ofcom, Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider Statista, https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/ (last visited August 24, 2024)
Type of issue broadband users would contact their provider for during most recent contact in the United Kingdom (UK) in 2018, broken down by provider [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/649475/type-of-issues-broadband-users-would-contact-their-provider-for-uk-by-provider/
