The Vodafone mobile users' overall satisfaction with the provider's customer service in the United Kingdom (UK) remained relatively stable between 2018 and 2021. In 2022, 86 percent stated that they were either very or fairly satisfied with their service. This represents a decrease compared to 2021 when around 92 percent of respondents expressed some level of satisfaction with the service.
Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022
All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from Vodafone mobile
Method of interview
Online survey
Supplementary notes
Original question: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
Data prior to 2022 were taken from earlier reports.
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Ofcom. (February 21, 2023). Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022." Chart. February 21, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. (2023). Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Overall Customer Satisfaction Levels Of Vodafone Mobile Users in The United Kingdom (Uk) from 2018 to 2022." Statista, Statista Inc., 21 Feb 2023, https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom, Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022 Statista, https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/ (last visited December 22, 2024)
Overall customer satisfaction levels OF Vodafone mobile users in the United Kingdom (UK) from 2018 to 2022 [Graph], Ofcom, February 21, 2023. [Online]. Available: https://www.statista.com/statistics/649453/vodafone-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
