The Virgin Mobile users' overall satisfaction with provider's customer service in the United Kingdom (UK) decreased from 2018 to 2021. In 2021, 83 percent of Virgin Mobile customers expressed some level of satisfaction with the service, compared to 93 percent in 2019.
Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021
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Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021
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All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from Virgin Mobile
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
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Ofcom. (March 3, 2022). Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph]. In Statista. Retrieved May 12, 2025, from https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021." Chart. March 3, 2022. Statista. Accessed May 12, 2025. https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. (2022). Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021. Statista. Statista Inc.. Accessed: May 12, 2025. https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom. "Virgin Mobile Users' Overall Customer Satisfaction Levels in The United Kingdom (Uk) from 2018 to 2021." Statista, Statista Inc., 3 Mar 2022, https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
Ofcom, Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 Statista, https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/ (last visited May 12, 2025)
Virgin Mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph], Ofcom, March 3, 2022. [Online]. Available: https://www.statista.com/statistics/649437/virgin-mobile-user-satisfaction-level-with-customer-service-in-the-uk/
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