The O2 mobile users' overall satisfaction with the provider's customer service in the United Kingdom (UK) remained relatively stable between 2018 and 2021. In 2021, 92 percent of O2 customers expressed some level of satisfaction with the service.
O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021
All adults aged 16+ who are the decision maker and express an opinion on their mobile phone service receiving their service from O2
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "In terms of your mobile phone service, how satisfied are you with the overall service provided by (MOBILE PHONE SERVICE PROVIDER)?
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Ofcom. (March 3, 2022). O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/
Ofcom. "O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021." Chart. March 3, 2022. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/
Ofcom. (2022). O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/
Ofcom. "O2 Mobile Users' Overall Customer Satisfaction Levels in The United Kingdom (Uk) from 2018 to 2021." Statista, Statista Inc., 3 Mar 2022, https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/
Ofcom, O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 Statista, https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/ (last visited December 23, 2024)
O2 mobile users' overall customer satisfaction levels in the United Kingdom (UK) from 2018 to 2021 [Graph], Ofcom, March 3, 2022. [Online]. Available: https://www.statista.com/statistics/649431/o2-mobile-users-customer-service-satisfaction-uk/
