This statistic displays the customer satisfaction level for Virgin Media landline users following complaints in the United Kingdom (UK) from 2011 to 2020. In 2020, an overall 50 percent share of Virgin Media customers reported feeling satisfied after filing a complaint, a slight increase from the previous year.
Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020
all who complained about the landline service in past 6 months
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
* The base was below 100
**The respondents are landline customers of Virgin Media in 2020.
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Ofcom. (May 7, 2021). Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020." Chart. May 7, 2021. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. (2021). Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Virgin Media Landline User Customer Service Satisfaction Level with The Handling of Complaints in The United Kingdom (Uk) from 2011 to 2020." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom, Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 Statista, https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/ (last visited December 22, 2024)
Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/649280/virgin-media-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
