The customer satisfaction level for Sky landline users following complaints in the United Kingdom (UK) was 54 percent in 2020, a six percent decrease from the previous year. Sky is a telecommunications company which is located in the United Kingdom. It television and broadband internet services, fixed line and mobile telephone services. Although customer satisfaction increased, Sky was still struggling in the field of solving customer landline issues from the first contact with them.
Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020
all who complained about the landline service in past 6 months
Method of interview
Online survey
Supplementary notes
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint you had?"
* The base was too small to give significant results.
** The base was below 100
***This number of respondents is related to Sky, and it is only for the year 2020.
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Ofcom. (May 7, 2021). Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020." Chart. May 7, 2021. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. (2021). Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom. "Sky Landline User Customer Service Satisfaction Level with The Handling of Complaints in The United Kingdom (Uk) from 2011 to 2020." Statista, Statista Inc., 7 May 2021, https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
Ofcom, Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 Statista, https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/ (last visited December 23, 2024)
Sky landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020 [Graph], Ofcom, May 7, 2021. [Online]. Available: https://www.statista.com/statistics/649260/sky-landline-user-satisfaction-with-handling-of-complaints-in-the-uk/
