This statistic displays the customer satisfaction level for British Telecom (BT) landline users in the United Kingdom (UK) from 2011 to 2015. In 2014, an overall 61 percent share of BT customers reported feeling satisfied with their customer service.
BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015
The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services on this occasion?"
*The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
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Ofcom. (January 31, 2016). BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/
Ofcom. "BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015." Chart. January 31, 2016. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/
Ofcom. (2016). BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/
Ofcom. "Bt Landline User Customer Service Satisfaction Level in The United Kingdom (Uk) from 2011 to 2015." Statista, Statista Inc., 31 Jan 2016, https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/
Ofcom, BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015 Statista, https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/ (last visited November 21, 2024)
BT landline user customer service satisfaction level in the United Kingdom (UK) from 2011 to 2015 [Graph], Ofcom, January 31, 2016. [Online]. Available: https://www.statista.com/statistics/649242/bt-landline-user-customer-service-satisfaction-level-in-the-uk/
