This statistic displays user satisfaction with customer services among those who contacted their broadband service provider with a complaint in the United Kingdom (UK) from 2012 to 2018. In 2018, 49 percent of customers reported being satisfied with their service following their complaint.
Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018
All who complained about fixed broadband internet service in the past 6 months
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "Overall, how satisfied are you with the service you received from [Provider] customer services with regard to the complaint that you had?"
*Number of respondents in 2018.
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Ofcom. (April 30, 2019). Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. "Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018." Chart. April 30, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. (2019). Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom. "Satisfaction after Contacting Customer Services for Broadband Provider with a Complaint in The United Kingdom (Uk) from 2012 to 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/
Ofcom, Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018 Statista, https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/ (last visited December 22, 2024)
Satisfaction after contacting customer services for broadband provider with a complaint in the United Kingdom (UK) from 2012 to 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/648954/broadband-provider-customer-service-satisfaction-after-complaint-in-the-uk/
