![Thomas Alsop](https://cdn.statcdn.com/static/../CMS/contactperson/ERI2474_1592296757.jpg)
Time taken to resolve landline user issues in the UK 2017
Although the telecommunications industry was being dominated by mobile phones, a lot of people still used landline phones. In addition, there were many reasons for owning a landline phone besides a cellular phone, such as less expensive call rates. Thus, respondents would find it very important to resolve their landline issues as soon as possible.