This statistic displays the share of customers whose mobile issue was resolved within one contact with their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 32 percent of fault/repair issues were resolved within one contact.
Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015
* Base: All UK households who contacted their provider about the issue in 2015; billing=(611); faults/repairs=(706); general enquiries= (612).
This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"
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Ofcom. (January 29, 2016). Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015." Chart. January 29, 2016. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. (2016). Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Share of Mobile Issue That The Customer Contacted Their Provider about That Was Considered to Be Completely Resolved in One Contact in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 29 Jan 2016, https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom, Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/ (last visited August 25, 2024)
Share of mobile issue that the customer contacted their provider about that was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph], Ofcom, January 29, 2016. [Online]. Available: https://www.statista.com/statistics/648445/resolution-of-mobile-issue-after-one-contact-in-the-uk-by-type-of-issue/
