This statistic displays the type of issues for landline service users when contacting service provider in the United Kingdom (UK) in 2018. In 2018, the majority of customers, which corresponded to 35 percent, contacted their providers about billing and customer service issues.
Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018
All who complained about landline services in the past 6 months
Method of interview
Online survey
Supplementary notes
This question was phrased by the source as follows: "And thinking of the most recent complaint you had to contact [company] about, which one of the following categories did the issue fall into? Was it to do with…"
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Ofcom. (April 30, 2019). Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018 [Graph]. In Statista. Retrieved November 03, 2024, from https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/
Ofcom. "Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018." Chart. April 30, 2019. Statista. Accessed November 03, 2024. https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/
Ofcom. (2019). Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018. Statista. Statista Inc.. Accessed: November 03, 2024. https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/
Ofcom. "Share of Issues Customers Contacted Their Landline Service Providers for in The United Kingdom (Uk) in 2018." Statista, Statista Inc., 30 Apr 2019, https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/
Ofcom, Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018 Statista, https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/ (last visited November 03, 2024)
Share of issues customers contacted their landline service providers for in the United Kingdom (UK) in 2018 [Graph], Ofcom, April 30, 2019. [Online]. Available: https://www.statista.com/statistics/648356/reasons-for-contacting-landline-service-providers-in-the-uk/
