This statistic displays the likelihood of the future use of a landline provider given the customer service experience in the United Kingdom (UK) in 2015. Sky had the highest likelihood of being used in the future by its customers with a total of 32 percent of customers saying that based on their customer service experience they were very likely to use it in the future.
Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider
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Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider
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* Base: All UK households who contacted their landline provider in 2015; BT=(300); Sky=(300); Talk Talk=(300); Virgin Media=(300).
This question was phrased by the source as follows: "Has your experience of [PROVIDER]’s customer service for this issue made you more or less likely to use [PROVIDER] in the future?"
The source does not provide any information regarding missing percentage points to 100 percent.
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Ofcom. (January 31, 2016). Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider [Graph]. In Statista. Retrieved April 11, 2025, from https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. "Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider." Chart. January 31, 2016. Statista. Accessed April 11, 2025. https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. (2016). Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider. Statista. Statista Inc.. Accessed: April 11, 2025. https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom. "Future Use of Landline Provider given Customer Service Experience in The United Kingdom (Uk) in 2015, Broken down by Provider." Statista, Statista Inc., 31 Jan 2016, https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
Ofcom, Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider Statista, https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/ (last visited April 11, 2025)
Future use of landline provider given customer service experience in the United Kingdom (UK) in 2015, broken down by provider [Graph], Ofcom, January 31, 2016. [Online]. Available: https://www.statista.com/statistics/647926/landline-provider-likelihood-of-future-use-based-on-customer-service-in-the-uk/
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