Resolution of landline issue after one contact in the UK 2015, by type of issue

Published by Statista Research Department, Jan 31, 2016
This statisitc displays the share of customers whose landline issue was resolved within one contact to their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 26 percent of fault/repair issues were resolved within one contact.

Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015

CharacteristicShare of respondents
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Showing entries 1 to 3 (3 entries in total)
Statistic: Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015

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Release date

January 2016

Region

United Kingdom

Survey time period

October 2015

Number of respondents

varies*

Method of interview

Online survey

Supplementary notes

* Base: All UK households who contacted their provider about the issue in 2015; billing=(504); faults/repairs=(345); general enquiries= (351).

This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"

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