This statisitc displays the share of customers whose landline issue was resolved within one contact to their provider in the United Kingdom (UK) in 2015, by the type of issue. A total of 26 percent of fault/repair issues were resolved within one contact.
Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015
* Base: All UK households who contacted their provider about the issue in 2015; billing=(504); faults/repairs=(345); general enquiries= (351).
This question was phrased by the source as follows: "In your opinion, was [PROVIDER] able to successfully resolve your issue [BILLING/ FAULT/ GENERAL ENQUIRY]?"
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Ofcom. (January 31, 2016). Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015." Chart. January 31, 2016. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. (2016). Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom. "Whether The Landline Issue That The Customer Contacted Their Provider about Was Considered to Be Completely Resolved in One Contact in The United Kingdom (Uk) in 2015." Statista, Statista Inc., 31 Jan 2016, https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
Ofcom, Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 Statista, https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/ (last visited December 23, 2024)
Whether the landline issue that the customer contacted their provider about was considered to be completely resolved in one contact in the United Kingdom (UK) in 2015 [Graph], Ofcom, January 31, 2016. [Online]. Available: https://www.statista.com/statistics/647225/resolution-of-landline-issue-after-one-contact-in-the-uk-by-type-of-issue/
